2026 Future of Fraud Forecast

Winning new customers is challenging but retaining them and growing their value is even harder.

In this exclusive webinar, America First Credit Union’s Kymrie Turner sits down with Experian’s Mark Soffietti to explore how leading institutions can leverage differentiated data to drive long-term customer value.

You’ll learn about:

• Five key challenges financial institutions face in account management and customer retention
• Risk-focused actions to help protect your institution and your customers
• How America First Credit Union approaches portfolio segmentation, forecasting, and credit limit optimization to strengthen member relationships

Global Insights 2026 explores how financial institutions are shifting from rapid AI adoption to accountable, connected intelligence. As fraud grows more sophisticated and risk functions converge, success depends on governed data, orchestrated ecosystems, and explainable decisions at scale.

• Accountable AI with measurable ROI and governance
  
• Layered fraud and continuous identity verification
  
• Unified credit, fraud, and compliance intelligence

How a rapidly evolving fraud landscape accelerated the need for a smarter, more modern fraud strategy.

Hear directly from Warren Jones, Head of Fraud Strategy & Analytics on:

• Driving better first impressions and improving Net Promoter Scores
• Accelerating approvals by eliminating a manual review queue where 90% of alerts were fraud
• Strengthening fraud strategy through a long-term partnership with Experian

This webinar breaks down the major themes from Experian’s 2026 Future of Fraud Forecast and what they signal for the year ahead. Our experts explore the trends gaining momentum, including:

• The technologies accelerating the next wave of fraud activity

• Where fraudsters are finding new openings across consumer and enterprise touchpoints

• The strategies forward-looking teams are prioritizing now